Return and Exchange Policy

 

Welcome to our website! We are committed to providing our customers with the best online shopping experience and ensuring your complete satisfaction with the products you purchase. To achieve this, we offer a clear and transparent return and exchange policy that complies with the regulations of the Saudi Ministry of Commerce.

 

Returns

• Return Period: You can request to return a product within 3 days from the date of receipt.

• Return Conditions:

• The product must be in its original condition, unused, and undamaged.

• The purchase invoice must be attached to the product.

• Refund Process:

• Refunds will be issued using the original payment method (credit card, bank transfer, etc.) and in Saudi Riyals within 14 business days.

• The full value of the product will be refunded, excluding shipping costs.

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error in the order.

 

Exchanges

• Exchange Period: You can request to exchange a product within 7 days from the date of receipt.

• Exchange Conditions:

• The product must be in its original condition, unused, and undamaged.

• The original order confirmation must be attached to the product.

• Product Availability: Exchanges are subject to the availability of the replacement product.

• Exchange Shipping Costs: Customers are responsible for the cost of exchange shipping unless the exchange is due to a product defect or an error in the order.

 

Important Notes

• Defective or Counterfeit Items: If the product is defective, counterfeit, or does not match its description, you have the right to return or exchange it at any time without being restricted by the specified period.

 

How to Submit a Return or Exchange Request

Please contact our customer service team via:

• Email: info@aylaluxury.com

• Phone: 00966552370115 

Kindly provide the order details and photos of the product, if necessary, to facilitate the process.

We are committed to providing a safe and convenient shopping experience. If you have any questions, please do not hesitate to contact us!